Support
Contact us
Email support@giddy.chat from the address you use in the app, and tell us which story or character the question is about if it's relevant.
For legal, privacy, or press matters: legal@giddy.chat.
Subscriptions and refunds
Subscriptions are billed by Apple (App Store) or Google (Google Play), not by us, so cancellations and refunds go through your store account:
- iPhone / iPad: Settings → your name → Subscriptions → GiddyChat. Refund requests: reportaproblem.apple.com.
- Android: Google Play app → profile → Payments & subscriptions → Subscriptions → GiddyChat. Refund requests: Google Play refunds.
Cancelling stops the next charge; you keep access until the end of the current period.
Delete your account and data
In the app, go to Profile → Settings → Delete account. Your account, chat history, and character memories are deleted within 30 days. You can also email support@giddy.chat from your account email and we'll do it for you.
Report a character or message
Long-press any message in the app and choose Report, or use Block on a character's page to hide them from your home screen. Reports are reviewed by a person. If something urgent slipped through, email support@giddy.chat with a screenshot.
Safety
GiddyChat characters are fictional and generated by AI. They are not a substitute for real relationships or for professional help. If you are in crisis, please contact local emergency services or a crisis line such as findahelpline.com.